• Desktop Support Engineer

Industry IT
Location Maharashtra Pune
Experience Range 2 - 4 Years
Qualification Bachelor of Engineering (B.Tech/B.E)
Open

Functional IT- Hardware / Telecom / Technical Staff
Job Description
About Us
GIPFEL HR solutions is a Staffing and Consulting firm with a PAN India presence. We partner with many of the leading employers across the country. Promptness with quality is our motto and we are proud to state that we are the preferred vendors for some of top IT companies of India and our client values our feedback. For more on us please do visit - https://www.gipfelhr.com/
About Company
Our client has a 90+ year history of technical innovations that have evolved to keep pace and address our customer’s most pressing business issues. Our client makes equipment, software, and systems that help to plan, deploy, certify, monitor, and optimize all kinds of networks - like those for mobile phones, service providers, large businesses and data centers.
Roles and Responsibility

This role requires you to:

- Provide day-to-day technical support to employees, installs, configures, and troubleshoots laptops, workstations, desktop systems.
- Work closely with internal IT Operations to maintain network services and infrastructure when required.
- May be called upon to participate in development of information technology and infrastructure projects and general IT training.
- Working knowledge of ITIL including the use of helpdesk service delivery systems such as Service Now.
- Strong communication skills to relate with and convey technical solutions in an understandable manner to all levels within the organization.
- Works well as part of a small team and the wider global Desktop Support team when required.
- Maintains and repairs computer equipment; installs, configures, and maintains computer hardware and software; performs routine and complex diagnostics.
- Installs hardware peripherals. 
- Provide hardware and basic software support to end users.
- Resolve connectivity problems with hardware and networking environment.
- Must have strong English language skills - written and verbal.

Desired candidate

Must be able to demonstrate technical problem-solving skills. Responsibilities & Duties:
- Installing, testing and making software available to appropriate users ensuring software is properly configured, regularly updated and working properly on all PCs.
- Install, add, test, troubleshoot, repair, move, change-out, maintain and upgrade PC’s,
- Laptops, printers, and other peripherals. 
- Build PC and Laptops using Microsoft SCCM Knowledge of imaging.
- Raising Incidents in Service Now.
- Maintaining inventory records.
- Diagnosing and troubleshooting hardware failures.
- Repair and upgrade different types of computers (software and hardware).
- Liaising with external support companies to resolve faults in a timely manner.

Recruiter Name Rasahmi Mahajan
Recruiter Email Id rashmi@gipfelhr.com
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