• Sr Engineer Tech Support

Industry IT
Experience Range 6 - 10 Years
Qualification B.Tech/B.E. (Computers)

Functional Telecom / IT-Hardware / Tech. Staff / Support
Job Description
About Us
GIPFEL HR solutions is a Staffing and Consulting firm with a PAN India presence. We partner with many of the leading employers across the country. Promptness with quality is our motto and we are proud to state that we are the preferred vendors for some of top IT companies of India and our client values our feedback. For more on us please do visit - https://www.gipfelhr.com/
About Company
Our client is a leading provider in Enterprise Communication & Customer Experience Management Solutions.
Roles and Responsibility

We are hiring Technical Support (L2 & L3) professionals with: 

    • A minimum of 3 years(For L2) and 5+ Years(For L3) of experience installing, programming and troubleshooting on Avaya platforms.
    • Advanced knowledge of Avaya Communication Manager
    • Advanced knowledge of Avaya Contact Center Products
    • Advanced knowledge of IVR and Dialers(POM preferred)
    • Advanced knowledge of Avaya Session Manager, SMGR
    • Advanced knowledge of VoIP (H.323 and SIP)
    • Working knowledge of Avaya Aura Messaging, MM, AAC, and Equinox.
    • Working knowledge of Avaya CES, Presence, AMM
    • Working knowledge of Session Border Controllers
    • Working knowledge of Linux and Windows and database Administration

This is a remote support role on 5G for their clients in India & Singapore 

Desired candidate

The ideal candidate should have the following:

  • Resource should be flexible for working with 24/7 availability.
  • Installation, Administration and troubleshooting on new projects and assist with the planning, upgrades and installation of Avaya devices.
  • Prepare and review the system workbooks.
  • Provide technical review and guidance to technical team.
  • Relevant certifications
  • Working knowledge of Networking and Security protocols
  • Knowledge of all Protocols, Routing and Switching

Recruiter Name Rashmi Mahajan
Recruiter Email Id rashmi@gipfelhr.com
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