• Telecom engineer

Industry IT

Job Description
About Us
GIPFEL HR solutions is a Staffing and Consulting firm with a PAN India presence. We partner with many of the leading employers across the country. Promptness with quality is our motto and we are proud to state that we are the preferred vendors for some of top IT companies of India and our client values our feedback. For more on us please do visit - https://www.gipfelhr.com/
Roles and Responsibility

Job Roles and Responsibilities

  • Should have good experience on CUCM, CUIC, CVP, UCCE/PCCE Contact center and Telephony solutions.
  • In-depth knowledge on troubleshooting Cisco Telephony and UCCE/PCCE Contact Center Solutions.
  • In-depth knowledge on Gateway configurations, Networking, Linux & Windows OS.
  • Recording solution knowledge, preferably Calabrio AQM
  • Troubleshooting experience on Finesse, PG’s.
  • Experience with ICM / UCCE scripting utilizing Script Editor.
  • Understand UCCE Database Schema and ability to use queries against the databases.
  • Hands on experience on Incident & Change management process.
  • Good understanding on ITIL process.
  • Work with OEM for escalated cases.
  • Good Team player and provide periodical knowledge transfer to teams.
  • Should have good verbal and written communication skills.
Desired candidate

Qualification: Bachelor degree or equivalent experience

Years of Experience: 3-4 years Must have L2 level exposure

Location: Gurgaon

Skill sets (technical + Non-technical)–

  • Cisco CUCM, Cisco Contact Center Enterprise (UCCE)
  • Packaged Contact Center Enterprise (PCCE)
  • Voice Recording and Outbound Contact Center
Recruiter Name Rashmi Mahajan
Recruiter Email Id rashmi@gipfelhr.com
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